What We Collect and Why We Use It
We collect the information you give us when you register — name, contact details, date of birth — alongside transactional data generated each time you deposit or withdraw through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Device and session data, including IP address and
-
1
browser type, are logged automatically to detect unusual access patterns and protect your account. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your transaction — nothing more. When you contact
-
2
our support team, conversation records are kept to help resolve follow-up queries efficiently. We retain your account data for as long as your account remains active and for a further period required by applicable law. You have the right to request a copy of your data,
-
3
ask us to correct inaccuracies, or request deletion where local law permits. Eligibility to exercise these rights depends on your jurisdiction. To make any of these requests, reach our team through live chat or the contact address listed in the Support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.