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What You Agree To When You Use mpo19

These terms set out how your account works — from your first Touch 'n Go eWallet deposit through every live sports bet and casino round you place.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPay useSports betting & casino access includedLocal law eligibility applies
mpo19 What You Agree To When You Use mpo19
TERMS CONTACT

Ask Us About These Terms Directly

If any clause is unclear or you need to raise a terms-related concern about your account, our support team handles these through three channels. We aim to respond to account and policy questions within the same session where possible; for formal written disputes, use email so we have a record on both sides.

Team online

Live Chat

Start a chat from any page in your account. Fastest path for quick terms questions — a support agent picks up and walks you through the relevant clause.

Email Support

Send your query with your registered account email. We use this channel for formal policy disputes and written confirmation requests so there is a clear record.

Account Help Centre

Check the Help Centre for clause-level answers on wallet limits, account verification steps, and what happens when a bet is voided under our rules.

HOW WE OPERATE

Account Security and How We Handle Your Data

Your account data is used only to operate your wallet, verify transactions, and process withdrawals. We do not sell personal details to third parties. Deposit records tied to Touch 'n Go eWallet, Boost or GrabPay are stored with transaction-level encryption; withdrawal requests go through a manual verification step before funds are released to your registered wallet. You may request a copy of the personal data we hold by contacting support via email with your account ID.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period passes, personal data is deleted or anonymised from our systems.

Account Security

Each login session is protected with OTP verification to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can clear these through your browser settings at any time.

Change Requests

To update your registered email, phone number or bank details, contact support via live chat or email. Changes take effect after identity verification is completed on our end.

Common Questions About Our Terms

These are the questions we hear most often when it comes to understanding what these terms mean for your account day to day. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. They cover all activity on your account — Liga Super Malaysia and EPL football bets, live casino rounds like Royal Baccarat, and crash games such as Lightning Crash Game are all included.

The updated terms apply from the moment they are published. Your existing balance and any open bets placed before the update are settled under the version active at the time of placement.

No. Your account must be funded from a wallet or bank account registered in your own name. Third-party funding is a breach of these terms and may result in account suspension pending review.

Email our support team from your registered address, include your account ID, and specify what records you need. We respond with what we hold under applicable data rules.

Access depends on local law in your region. Where local law permits, you can use your account fully — including deposits via GrabPay, DuitNow, FPX and Maybank2u from any supported device.

Lock your account immediately using the security settings page, then contact us via live chat. Our team will freeze activity, review your login history and walk you through the recovery steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.